Discussion highlightsWith no set agenda to the meeting, all participants shared their top three objectives. These included enabling international integration, client service excellence, delivering leadership and team quality, client sharing and pricing strategies. Particular areas of discussion included:
- International integration – of systems, technology and brand. This remains a priority with practice managers variously involved in the creation and implementation of a global vision.
- Client service excellence – this is an area of huge importance with some debate over the ways in which client reviews and feedback programmes are conducted. Practice manager attendees agreed that transparency was key (showcasing successes as well as failures).