Welcome to this Totum newsletter dedicated to emerging business services roles in law. We have seen a real growth in new and emerging business services roles. Why? Client demands, financial pressure to do more with less and the increasing sophistication of technology are driving law firms to innovate. What this means is a growing demand for those who can aid and even lead these developments... 

Here are just some of the roles that we have been working on:

  • Process Improvement and Innovation Manager
  • Head of Innovation and New Business
  • Legal Technology Analyst
  • PMO Project Manager
  • Business Analyst LOOP
  • Legal Project Manager
  • Senior Legal Project Manager
  • Process Improvement Analyst
  • Business Change Lead
  • Product Manager
  • Innovation Manager

The numbers of these roles are also growing.  The Delivery Technology team at one of our clients, has grown from 1 to 35 in less than a year, as departments are being developed into sophisticated and dedicated functions. It is interesting to note that these roles are at all levels from entry-level to Heads of. More senior professionals may also be required to set up their own division to support their firm’s intent to grow and remain competitive in an evolving industry.

These emerging functions bring new skills into law, so it is not uncommon for heads of such teams to recruit talent from a surprisingly diverse range of backgrounds including legal, technology, digital, financial services, and more. But at all levels of seniority, these roles share a common need for exceptional communication and relationship building skills. Project, process, innovation or change managers must be able to work across functions, as well as with lawyers and (at more senior levels) clients too. These skills lie at the heart of enabling firm-wide change and client-driven innovation.

As the legal sector continues on a journey of transformation we are excited to be part of it.

Julius Reeves,



Fresh perspectives: Ben McGuire, Innovation & Business Change Director, Simmons & Simmons
Those coming into new roles in law lare changing the legal mind-set. We talk to Ben McGuire at Simmons & Simmons.



Legal project management: Force for change
We take a look at the evolving and ever-more important project maangement function.



Webinar: How to create a winning CV
What key mistakes will ensure that your CV is rejected? What essential items must you include in every bullet point? Get the CV lowdown here.



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Innovation Project Manager
End-to-end responsibility for technology projects, from defining requirements, to software selection, piloting, implementation and roll out. Will also deliver business tranformation projects that are not primarily technology focused. 


Legal Project Manager 
To work directly with clients (both domestic and international) on significant matters and to demonstrate to clients operational cost-effectiveness to improve delivery on fee estimates and alternative fee arrangements.  




A significant number of our candidates come via referrals from clients and candidates. If you know a friend or colleague who might be appropriate for the roles we handle, please let us know. If we place these people, we would like you to benefit.
Click here for more details.




For further information on our expertise or for more detail of specific opportunities, please contact Julius Reeves.
Click here to view Julius's biography


Alternatively contact Elliot Nash, who works with Julius on project, process, change and innovation roles in law.
Click here to view Elliot's biography


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