Mills & Reeve is a major UK law firm renowned for its outstanding service to national and international clients, from start-ups to PLCs, public bodies and private individuals.  It has deep sector expertise across charities, education, food and agribusiness, government, health, insurance private wealth, real estate investment, sport and technology.  With a genuinely strong collaborative culture, the firm has been named for a record fifteenth year running as one of the 100 Best Companies to Work for in the Sunday Times’ annual survey and has also been awarded a Gold award standard from Investors in People. 

The firm is looking to recruit a Head of Client Care to continue to ensure their commitment to delivering outstanding client service.  This is a fantastic opportunity to help the firm to grow and achieve its strategic objectives. Working with the client partners, you will develop and support the implementation of client plans, advising on how to set up and manage these key relationships proactively and effectively.  You will direct and manage all of the firm’s client feedback programme, coordinating and conducting interviews, collating the feedback to identify emerging trends and providing the partnership with guidance and support on follow up and actions. This role will work very closely with the wider business development team and will also be responsible for developing best in class practice, processes, and communication across the board.

The role requires an incredibly proactive and commercial individual with high levels of leadership, team collaboration and credibility. Suitable candidates will have extensive client care/development experience from working within a legal or professional services organisation, with a proven track record in driving and delivering strategies and tactical initiatives that add value. The role can be based in Cambridge, Birmingham, Norwich or Manchester.

Liz Chappell at Totum is handling this role on an exclusive and retained basis on behalf of Mills & Reeve. Please contact [email protected]. Any third party and direct applications will be managed by Totum on Mills & Reeve’s behalf.

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Job Details

Job Ref: 894138
Hours: Full Time
Location: UK – Regions
Working Term: Permanent
Salary: Competitive


Liz Chappell Liz Chappell


+44 (0) 20 7332 6328