The role of the Head of Operations/Business Manager/Practice Manager: Impacting change
In a growing trend, we have been delighted to help more and more firms recruit Heads of Operations, Business Managers and Practice Managers into their teams. In recent months, we have worked on placements in 13 firms, seven of which represented the firms’ first-ever placement of such a job title. Not only is it always rewarding for us to support firms with new capabilities like this, but it’s an eye-opener into changing requirements in law and professional services firms. Firms are increasingly looking for business services professionals who have a wide remit and who can act as a firm’s operational backbone, taking on a surprisingly broad array of important responsibilities. In this piece, we look at the Head of Operations/Business Manager/Practice Manager role and what kind of support they are providing to their firms.