People & Culture

Finding people and culture professionals that create a culture of high performance in professional services firms.

People and culture professionals are the heart of an organisation, defining culture and developing skillsets. Our dedicated people and culture team understand how important the function is and are experts in helping professional services firms build market-leading people and culture functions. 

We offer a bespoke recruitment service tailored to the needs of individual firms. Our unparalleled network of candidates allows us to source people professionals from the broadest talent pools, ensuring a best-in-class recruitment experience.

What we do

Totum recruits people and culture professionals into roles across firms in the UK, US and internationally. We work with all types of professional services firms, including law, real estate, accountancy, management consultancies, and private equity-backed firms.

Our expert people and culture teams places candidates across all levels of seniority, from Managers up to and including Directors and Chief-level roles. We can help firms recruit individual roles or build out functions and new capabilities, such as responsible business or sustainability specialisms.

Additionally, Totum also offers talent mapping services. Such offerings provide firms with an overall, objective view of the people and culture talent market, showcasing available professionals, particular skillsets and new roles. Doing so allows us to highlight new trends and hidden talent or provide advice on individuals with a specific skillset.

Why Totum?

Totum understands the vital role people and culture professionals play in the strategic future of professional services firms.

We can source transformation leaders, from CPOs to HR Directors and more, who can deliver growth, strategic leadership and expertise for your business.

Core values

Totum offers a best-in-class recruitment service. Our superior knowledge of the market, ethical approach to recruitment and ability to tap new markets mean we are the go-to recruiter of those looking to hire senior people and culture professionals.

We value integrity, discretion and trustworthiness and our partners appreciate and value our approach to recruitment, particularly for senior mandates.

Totum sits at the centre of the business services community within the professional services sector. This community comprising clients, candidates, networks, and strategic partnerships is not only integral to our business strategy but also to our ongoing learning and development.

We place a lot of emphasis on bringing together our network of people and culture professionals, to discuss the function and provide information. We manage and participate in both facilitated discussions and open forums, with community members encouraged to set their own agendas and topics for discussion.

Our networks focus on two key groups: those in leaderships roles such as CPOs and People & Culture Directors, and those in senior positions looking to progress to leadership. It is particularly rewarding to see long-term members progress into senior roles as their careers develop.

Drawing on the strength of these networks, we also create bespoke research and market insights covering topics such as hybrid working, attraction and retention, workplace culture and the dynamics of multi-generational teams. Many firms use these insights to inform discussions with their Boards.

Clients have told us they value our consultative ability to shape and challenge briefs with market realities, on-the-pulse insights and functional expertise.

We believe in a relationship-first approach, allowing us to build trust with our clients and a unique, bespoke approach to each mandate. This extends beyond individual roles – Totum is able to provide advice on newly-created positions or teams, offering organisational design, strategic input and deep experience on what best-in-class looks like throughout professional services.

In addition, our research function provides regular advice and guidance across business services functions. Our annual Reward report offers participating firms key salary benchmarking across the entire finance function.

Roles we cover

Our people and culture experts are able to cover all roles within the function, starting at Manager level and moving up to Director and Chief-level appointments. We can advise on individual appointments or help structure new functions and specialisms.

Contact our people and culture team to begin your search.

Contact our expert consultants

Find the right person to discuss a role, your experience or a position you may be recruiting.

Leadership

Tim Skipper

Director

+44 (0)20 7332 6321
+44 (0) 7818 433 377
Email

Deborah Gray

Director

+44 (0)20 7332 6331
+44 (0) 7798 820 650
Email

Gary Jones

Director

+44 (0)20 7332 6323 
+44 (0) 7739 176 945
Email

Non-Executive Directors

Chris Lynch

Non-Exec Director

+44 (0)20 7332 6332

Business Development & Marketing

Rebecca Ellis

Director

+44 (0)20 7332 6339
+44 (0) 7894 111 005

Email

Joanna Milne

Head of Practice

+44 (0)20 7332 6332
+44 (0) 7975 677 282
Email

Liz Chappell

Consultant

+44 (0)20 7332 6328
+44 (0) 7899 086 306
Email

Lara Mitchard

Consultant

+44 (0)20 7614 9202
+44 (0) 7918 611 977
Email

Jess Ramsey

Consultant

+44 020 7332 6332
+44 (0)20 3839 8916
Email

Finance

Martyn Draper

Director

+44 (0)207 332 6326
+44 (0) 7741 312 842
Email

Dee Deol

Consultant

+44 (0)207 332 6330
+44 (0) 7710 075 435
Email

Carolyn Beckford Balogun

Consultant

+44 (0)20 7332 6332
+44 (0) 7469 859411
Email

Tom Burks

Consultant

+44 (0)20 7332 6332
+44 (0) 7768 014 340
Email

General Management & Operations

Laura McNair

Director

+44 (0)20 7332 6332
Email

Hannah Leon Soon

Consultant

+44 (0) 207 332 6332 
+44 (0) 7885 975 312
Email

Briony Jenkins

Consultant

+44 (0)20 7614 9206
+44 (0) 7786 883 293
Email

Knowledge Management

James Boyes

Head of Practice

+44 (0) 20 7332 6332
+44 (0) 7584 987 923
Email

People & Culture

Laura McNair

Director

+44 (0)20 7332 6332
Email

Hannah Leon Soon

Consultant

+44 (0) 207 332 6332 
+44 (0) 7885 975 312
Email

Briony Jenkins

Consultant

+44 (0)20 7614 9206
+44 (0) 7786 883 293
Email

Risk & Compliance

Gary Jones

Director

+44 (0)20 7332 6323 
+44 (0) 7739 176 945
Email

Technology

Ross Mackenzie

Head of Practice

+44 (0)20 7046 9518 
+44 (0) 7743 829 006
Email

Lucy Hole

Consultant

+44 (0)20 7399 6704
+44 (0) 7552 478 561
Email

Neal Fowler

Consultant

+44 (0)20 7332 6332
+44 (0) 7780 063 274
Email

Lee Middleton

Consultant

+44 (0)20 7332 6332 
+44 (0) 7552 470 871
Email

Transformation & Innovation

James Boyes

Head of Practice

+44 (0) 20 7332 6332
+44 (0) 7584 987 923
Email

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