Specialist Services

Transformation & Change

Sourcing the talent to enable business innovation and transformation.

The need to rapidly evolve business capabilities has resulted in many new business roles and an ever-more integrated approach to the effective management of professional services firms.

Roles here cover huge ground and some are unique to individual firms. But they typically focus on business transformation, innovation, project and programme management, solution design and strategy.

Often, they do not fit neatly into long-standing management divisions, but rather connect into all layers of a firm as a means of doing business better. 

Job titles in this area include:

  • Service Delivery/Operations/Service Excellence – for example, Head of Service Excellence, Head of Process Improvement, Business Improvement, Process Improvement, Business Process Re-engineering, Continuous Improvement, Business Analyst, Head of Practice Operations, Legal Operations Solutions.
  • Business Transformation – for example, Programme Director, Transformation Director, Programme Manager, Project Manager, Business Analyst, Change Manager, Head of Change, Head of Portfolio, Head of PMO, PMO Manager, Head of Strategic Projects.
  • Technology/ Innovation roles vary widely and may sit with IT/tech or with broader client focused or operations teams. Titles include Head of Innovation, Innovation Hub Manager, Product Manager, Product Development, Tech Advisor, Innovation Analyst, Head of Technology, Technology Transformation, Change Manager.

The speed of recruitment in transformation and change means that firms face a real challenge in finding a good pool of talent. Those that understand partnership culture and have the commercial insights and specialist skills required to confidently deliver change are in short supply. Many firms will either look for talent beyond their immediate industry or bring up those within the profession who have the potential to take on a more specialist role.

Totum has the expertise to help across all transformation and change roles. Whether you are making your first hires in these areas, or scaling up existing teams, we know how to attract great talent from within the professional services sector and have successfully transitioned many great candidates from wider industry too. We also have the in-depth knowledge of the professional services sector to know which candidates are best placed to step into more dedicated roles.

Many of these roles are relatively new and firms vary in what each role needs to deliver, depending on their unique business objectives. We have therefore developed considerable experience in working with firms to scope out transformation and change roles, helping to develop compelling job descriptions, agreeing strategies for sourcing the right candidates, and supporting firms through the whole process.

No matter what your requirements may be, we have the capabilities and experience to deliver talent in transformation and change.


Clients enjoy working with us

Are you looking for an exciting new role within transformation and change? Look no further.

This is a flourishing and exciting area for those of you looking for a role that offers a real opportunity to make an impact and deliver lasting change. With the opportunity to join a firm at a pivotal development point, you have the potential to leave a lasting mark by helping to improve and transform the way business is done.

Whether you are already working in transformation and change role in professional services, or would be interested in joining the sector from wider industry, we can provide expert guidance to steer you to the best firm for you and set your career on the right path. Our personal service means that as a candidate in this area we will support you every step of the way, providing advice, support and feedback throughout the recruitment process.

For success in these roles, we know the vital importance of finding a firm that offers the right cultural fit – a meeting of minds, so to speak. With our in-depth knowledge of the professional services industry, we can deliver matches that will allow your ideas to take root and grow, and that will allow you to become a genuine agent of change.

Whatever you need from your next career step, Totum is on hand to deliver.

Contact our Expert Consultants